Review Security Procedures to Avoid Being an Undercover Exposé Target

What's going on

Several hotels in the New York area have reported incidents of guests attempting to check in without a reservation or proper identification and later being recognized as local reporters. Be aware that with May sweepweeks only a short time away, media outlets may be conducting sensational undercover pieces as in years past, which have ranged from stories on unattended luggage to accessing guestroom floors and garages.

What you can do

Please take a moment to review security procedures with your staff, including checking all guests' identification, and paying close attention to any unattended luggage or bags. You may also want to consult the many resources of the Educational Institute, a subsidiary of AH&LA, offering training programs/resources for hoteliers, including the Spotlight on Security video.